SIRIKT 2013 – its back to Kranjska Gora, Slovenia

A little later than its usual date in March, The SIRikt 2013 conference takes place in Kranjska Gora, Slovenia the week of the 13-19 May this year. A prominent event Continue reading →

Personalisation Q&A:

After the Sitecore webinar from last week we had a lot of great questions from the audience, many of which we sadly didn’t have time to answer. Here are our Continue reading →

Personalisation Webinar with Sitecore (the 2013 remix)

I was asked back to Sitecore last week to host another webinar with Phil from Clerkswell where we discussed the benefits of personalisation and a strategic approach to developing your Continue reading →

2012 Digital Customer Engagement Report

Finally, after many weeks and late nights of research across industry sectors from across the globe, and valuable consultation with experts and luminaries from the world of digital, technology and Continue reading →

Customer Engagement Summit 2012

Here are a couple of pictures from my chairing of the Social Media & Customer Service track at the 2012 Summit at the Victoria Plaza at the end of November. Spark Continue reading →

Personalisation white paper with Sitecore and cScape

Over the last couple of months I have put together this white paper on personalisation. We teamed up with leading CMS vendor Sitecore have teamed up to publish a new Continue reading →

Article in this month’s Customer Engagement Magazine.

Customer Engagement Network’s latest issue… Yours truly on page 25… Get yours here

Marketing Week webinar with Sitecore

Here’s a link to the online webinar I gave today with Andy Davies from True Clarity to a good turnout on the Marketing Week webinar series circuit. As a support Continue reading →

The digital high street discovered at June’s Customer Engagement Director’s Forum

June saw another Customer Engagement Network Directors’ Forum event in London take place, this month it focused on customer engagement in the retail sector. The sector, as we can see Continue reading →

Why has use of my intranet dropped off after our initial launch?

I was asked this by a client this week… so I thought I would share the main bones of the answer I sent back to them: Many new platforms experience Continue reading →