I was back in December for another session at the CE Club Directors Forum, which focused on Employee Engagement, and the positive effect that has on the workplace and levels of customer service. While there I met two speakers from the day and was lucky enough to grab a few minutes with each of them:

Peter Sinden, Director of Sales & Service at Liverpool Victoria Insurance (LV) shares some of the remarkable story of LV’s transformation from an organisation which was losing both customers and staff into one which now offers market leading service based on a foundation of effective employee empowerment and engagement.

Katie Truss, Professor of Management, University of Kent discusses her research on employee engagement (in partnership with CIPD among other organisations), and offers key tips and themes to improve day to day relationships between employees and employers.


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